Support
Get help from a person
Email <support email>.
In the app, Help has the same address, and Send a report for when something isn't working. A report has your app version, phone model and recent error codes, so we can find the problem quickly. It never has your messages, recordings, names or numbers, and the app shows exactly what it includes before you send it.
Common questions
Can I bring my number to CommLocker?
Yes, for US numbers. In the app, choose to bring your number: CommLocker checks that it can move, you enter the account details from your current provider, sign the authorisation and upload a recent bill. The app shows the status until the move completes, or what to fix if your provider rejects it. Meanwhile your business gets a temporary number that works right away. After the move, the temporary number keeps ringing for 30 days, then is released unless you keep it.
Is it legal to record my calls?
CommLocker plays a recording notice at the start of every recorded call, so everyone on it knows, which works in every US state. See Call recording and consent for the state-by-state rules and what turning the notice off means.
Why does business texting need registration?
US carriers require business texting from local numbers to be registered: who the business is and how it texts its customers. You give the details in the app, and CommLocker registers them for you and pays the registration fees. Sole proprietors without an EIN can register too. Until registration is approved, texting customers is limited; calls work meanwhile.
What do MATCH, MISMATCH and MISSING mean?
Every record is fingerprinted when it is captured.
- MATCH: the stored record still produces the fingerprint taken at capture. It hasn't changed.
- MISMATCH: it doesn't produce that fingerprint.
- MISSING: the record's content can't be found.
Every check is kept in the record's integrity history.
How do I export a File for someone else?
Export the File as a PDF or a ZIP. The export says who it comes from and shows each record's integrity. Past exports are listed and can be made again; each export file is kept for 30 days.
How does 911 work?
911 needs your phone to have power and a connection. CommLocker sends your location when you allow it and the service supports it, and otherwise the 911 address your business registered, so keep that address up to date and tell the dispatcher where you are. Every 911 call alerts your business's Owner and Admins. 911 can't be texted; call instead.
How do I start, change or cancel my plan?
Every plan starts with a 14-day free trial; a card is needed to start it, and nothing is charged that day. You pay on our website. You can cancel in the app in one step: the plan runs to the end of the period, then your account is read-only for 90 days so you can export everything and move your number. More in the Terms of Service.
How do I delete my account?
In the app: Me, then Delete account. Or request it on the web at
commlocker.io/account/delete. The app offers an export first. What deletion
removes, and when, is in the Privacy Policy.
How do I ask about my data?
Email <support email>. If your question is about what a business that uses CommLocker keeps
about you, we pass it to that business. See the Privacy Policy.
Report misuse
To report spam, harassment or other misuse of a CommLocker number, email <support email>. See
the Acceptable Use Policy.
Kavara Inc., <address>.